Joedan aftercare service

All of our regional offices have their own dedicated service staff. Should you have any problems with any of your products you can easily speak to an experienced service engineer who will be more than happy to help you. If the matter cannot be resolved over the phone, we will arrange a free service call to your home at a time that is convenient to you, in order to assess and rectify any issues.

Condensation is a natural phenomenon that occurs when water vapour in the air comes into contact with colder surfaces such as glass, mirrors or tiles. These days with improvements in the way we heat and ventilate our homes, and with the high heat-retaining properties of modern windows and glass, condensation rarely occurs. In fact sometimes you can witness condensation on the outside pane of your new window glass. This is simply a sign your products are working perfectly, as they are not allowing the warmth in your home to escape through the double glazed sealed unit. You can find out more about condensation in the care and maintenance booklet given to new customers.